AI Chatbot Disclaimer

The assistant is powered by an artificial-intelligence language model. It answers general questions about our firm, our services and our training programmes. Its replies are general information only.

Replies from the assistant are not audit, assurance, tax, accounting, transfer pricing, valuation, legal or other professional advice, and they do not consider your specific facts or documents. They must not be used as the basis for a filing position, an accounting treatment, or any other decision.

Please do not type confidential, personal or client-identifying information into the chat window — no financial statements, tax computations, identification numbers, salary details or client names. Messages are processed by our AI service provider to generate a reply. Send sensitive material to admin@cwchai.com.my or through an agreed secure channel instead.

AI models can produce answers that are incomplete, outdated or simply incorrect, and Malaysian tax law and accounting and auditing standards change often. Any conclusion that matters must be reviewed and confirmed by a qualified professional in our firm before you rely on it.

Chatting with the assistant does not create a client relationship, and the assistant is not a person and cannot accept instructions, appointments or deadlines on our behalf. A professional engagement begins only under a signed engagement letter. For anything time-sensitive, contact us directly.

We do not retain the content of an AI-chat conversation after the active chat session ends. Messages are transmitted to our AI technology provider for the purpose of generating a response. The conversation is held only in your browser while the page is open and is gone once you close or refresh it; it is not written to our database and cannot be retrieved by us afterwards.

Limited technical and security logs may be kept by our AI technology provider and our hosting provider for reliability, security and abuse prevention, for the period set by their own terms, and longer only where required to investigate a security incident or comply with legal obligations. Those logs are not maintained by us as a record of your conversation.

Because conversations are not stored in our systems, we do not routinely read chat transcripts, and no employee monitors the chat window in real time. Authorised staff may only see message content where it is included in a technical error or abuse report raised for security or reliability reasons. Our arrangement with the AI provider is for the provider to process your messages to generate a reply and not to use them to train or improve its models; the provider's own terms govern its short-term logging. If you need certainty about how a specific message will be handled, do not send it through the chat window — email admin@cwchai.com.my instead.

See our Privacy Notice for more detail on how personal data is handled.